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Frequently Asked Questions

General

  • Custom Projects: ranges from 500 to 1000 (depending on type)
  • Stock Catalog Projects: minimum is 100.

 

 

The short answer is no.

Most purchases with us are custom projects, but we do have a collection of available styles in stock, which you can purchase  unprinted, or printed (refer to our Stock Catalog for availability info).

For custom orders, you can submit a New Project request, but direct bag purchases online are currently unavailable.

Speak to a Project Manager about your bag idea and see if we can make it happen for you (212) 321-0059.

Once a Project is submitted, upon your quote request, we take your bag project specs (i.e. quantity, material, size) and prepare a quote-estimate for you within 1-2 business days.

One thing is for sure, we stand by our reputation for being one of the most competitively priced bag manufacturers in the industry.

  • Custom Projects: 30-65 days
    • Production: 25 days
    • Shipping
      • Standard Freight option: 20-30 days
      • Courier option: 2-7 days
  • Stock Catalog Projects: 5-7 days

 

Design

Of course not! Our goal is to build a long-term relationship with all of our clients. We offer our creative design services at no cost. Whether you’re interested in a new look, or just trying to spice things up for the Holiday season, we’re here to help make your bag something special.

We create a custom portfolio of ideas for you based on your project specifications, and give you exclusive access to review designs and submit feedback.

We’ll start off by giving you an array of design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, and we’ll ask for your feedback to make the designs even better.

Usually, our clients ask us to tweak a few specs on the bag, whether it be colors, layout, or artwork changes. Sometimes, they even ask us to combine the top half of one concept with the bottom half of another.

Whatever the revision, big or small, we will continue to revise your bag designs until you fall in love.

Yes! Branding is our passion. Our goal is to help you take an idea from concept to reality. Describe to us your vision, and we’ll make it happen.

Absolutely, we would be happy to incorporate any of your team’s ideas and designs.

All designs are made in-house, by our incredible talented design team.

Samples

Samples take 7-12 days to produce and deliver to your door.

We do not charge extra for samples. We take a small sample deposit, which is then credited towards your order once you confirm the full order for production. Average sample deposit ranges between $300-500.

You can request as many sample variations as you’d like.

We advise against this, unless you intend on ordering all design variations for full production, since sample designs which are not confirmed cannot be refunded.

*In some instances, we are able to create samples with minor variations at no extra cost, for your consideration.  Speak to a Project Manager to see if you qualify for a complimentary sample variation.

Pricing and Payment

  • Once the full order is confirmed, a 50% order deposit is due.
  • The balance is due when production is complete and shipped.
For special payment term requests speak to your Project Manager.

 

  • Credit Card
  • Check, mailed to Sacatelle Corporate Office.
  • ACH direct bank transfer
For credit card transactions exceeding $3000, a 2.89% cc fee may apply.

Production

Production takes 25-30 calendar days.

(For shipping times, see Shipping Options).

 

Standard shipping takes 3-4 weeks depending on the delivery location. Expedited shipping options are available: 2-7 days

  • Priority Express: 2-3 Days
  • Standard Courier: 3-5 Days
  • Economic Courier: 5-7 Days

For some orders, expedited shipping may come standard. Speak to your Project Manager to see if your order qualifies for a express shipping.

 

 

 

Absolutely! Let us know your shipping requirements and we’ll tailor the delivery to your needs.

Satisfaction Guarantee

It’s simple. We guarantee you’ll love your bags, or we’ll make it right. If you’re not happy, we’re not happy.

It is important to let us know all your feedback prior to production so we can ensure we get everything perfect.

If there are any issues, we will refund or replace the bags at no cost to you.

 

Yes! We take pride in being the most competitively priced in the industry. If you were offered the same product/service for cheaper, send us the quote and we’ll match it, 100%.

Still Need Help?

Ask Our Support Team

  • Give us a call at 212.321.0059 anytime M-F, from 9AM to 6PM US Eastern
  • Send us an email at support@sacatelle.com, and we will respond the same business day